Privacy Policy ppclub

Scope of This Policy

This Privacy Policy is issued by ppclub and applies to all registered members, guest users and any individual who interacts with the ppclub platform through the website ppclub.one, including all pages, services, features and content found therein.

This policy describes ppclub privacy practices regarding the collection, use, storage, protection and disclosure of personal information. It also explains your rights as a data owner and how you may exercise those rights.

ppclub operates under an international licence and complies with the data protection requirements set by our licensing authority. The platform is exclusively for individuals aged 21 and above.

Information Collected

ppclub collects various categories of information depending on your level of interaction with our platform. In general, the information collected includes:

A. Information You Provide Directly

• Full name as stated on your identity card (MyKad) or valid identification document
• Date of birth for age verification purposes (21 years and above)
• Active email address and mobile phone number
• ppclub account username and password
• E-wallet account information or payment-related details required for processing deposits and withdrawals
• Identity verification documents such as a copy of your MyKad when requested for the KYC (Know Your Customer) process

B. Information Collected Automatically

• IP address and device information (device type, operating system, web browser)
• Access log information including date, time and pages visited
• Game and betting activity data within the platform
• Cookie information and related web tracking technologies

C. Information from Authorised Third Parties

• Verification information from payment service providers such as Touch 'n Go eWallet, DuitNow and FPX to confirm transactions
• Identity verification information from approved third-party KYC service providers

How Information Is Used

ppclub uses the information collected for legitimate and specific purposes only. Your personal information is used to:

• Create and manage your member account on the ppclub platform
• Process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrencies (USDT, BTC, ETH)
• Verify your identity and age to ensure services are provided only to members aged 21 and above
• Contact you regarding your account, transactions, bonuses or relevant service information
• Monitor account activity to prevent fraud, money laundering and platform abuse
• Comply with legal requirements and reporting obligations under our international licence
• Improve the services, user interface and overall experience of the ppclub platform
• Provide effective 24/7 customer support in Malay and English
• Conduct internal analysis for risk management and responsible gambling purposes

Disclosure to Third Parties

ppclub does not disclose, sell or transfer member personal information to external third parties for marketing or commercial purposes without the explicit consent of the member concerned. However, there are specific situations where sharing information is necessary and permitted, namely:

Trusted Service Providers

ppclub works with service providers that have undergone a rigorous vetting process to keep platform operations running smoothly. This includes payment gateway providers, identity verification services and technical infrastructure. These providers are only permitted to use member personal information for the purposes specified in our service agreements with them.

Legal and Regulatory Obligations

ppclub may need to disclose personal information when required by law, court order or direction from a regulatory authority with jurisdiction. Such disclosure will be made on a limited basis and only to the extent necessary.

Protection of Rights and Safety

In situations where there is a security threat, suspected fraud or illegal activity involving the ppclub platform, relevant information may be shared with appropriate authorities or industry partners for protection and prevention purposes.

Information Security

ppclub implements multiple layers of technical and organisational protection to ensure the security of member personal information. Security measures in place include:

• Data encryption using SSL/TLS protocols during the transmission of information between your device and our servers
• Password storage using strong hashing methods — ppclub does not store passwords in plain text
• Strict internal access controls whereby only authorised personnel may access member personal data, and only to the extent required for their duties
• Regular security audits and penetration testing by our information security team
• 24-hour monitoring systems to detect any unauthorised access or suspicious activity
• Clear incident response procedures in the event of any data security breach

While ppclub takes all reasonable precautions, no data transmission or storage system can be guaranteed 100% secure. You are responsible for keeping your ppclub account password confidential and for notifying us immediately if you suspect any unauthorised access to your account.

Cookies and Tracking Technologies

ppclub uses cookies and similar web tracking technologies to ensure the platform functions correctly and to provide the best experience for members. Cookies are small text files stored on your device when you browse a website.

Types of Cookies Used

• Functional Cookies: Required for basic website operations such as maintaining your login session and saving language preferences
• Performance Cookies: Collect information about how members use the platform to help us improve our services
• Analytical Cookies: Used to understand platform usage patterns in an aggregate and anonymous manner

You can manage cookies through your web browser settings. However, blocking all cookies may affect certain functions of the ppclub platform. Note: Deleting cookies does not mean you have deleted your account or personal information from our servers.

Member Rights

As a ppclub member, you hold certain rights regarding your personal information. ppclub respects and facilitates the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal information ppclub holds about you
• Right to Rectification: You may request that we correct personal information that is inaccurate or incomplete
• Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to legal requirements and regulatory obligations that prevent immediate deletion
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances
• Right to Object: You have the right to object to the use of your personal information for specific purposes such as marketing communications
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format for transfer to another service provider

To exercise any of the above rights, please contact the ppclub support team via live chat or email. We will process your request within a reasonable timeframe and in accordance with the identity verification procedures in place.

Cross-Border Data Transfer

As a platform operating under international licensing, members' personal information may be stored or processed on servers located outside Malaysia. In each such case, ppclub ensures:

• Data transfers are carried out using internationally recognised protection mechanisms
• All overseas data recipients are bound by data protection agreements
• A level of protection equivalent to this policy is maintained regardless of where the data is stored

Changes to This Policy

ppclub reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services offered. Whenever a material change occurs:

• The "Updated" date at the top of this document will be revised to reflect the latest update date
• A notice of the changes will be displayed in the relevant section of the ppclub platform
• For significant changes, a notification by email may be sent to registered members

Your continued use of the ppclub platform after the effective date of any amendment is considered your acceptance of the amended terms. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ppclub handles your personal information, please contact our privacy team:

• Live Chat: Available 24/7 directly within the ppclub platform in Malay and English
• Email: [email protected] — we aim to respond within a reasonable timeframe

When submitting a privacy-related request by email, include your ppclub account username and a clear description of your request or enquiry to speed up processing. We may need to verify your identity before processing certain requests in order to protect the security of your account.